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For us, that's what matters the most. We don't give up if you are not happy, and for sure never if the problem comes from us.
The client must however understand that any editing will not change a poor or misconceived photo into a good photo.
Moreover, a part of the job is often purely subjective, that is the challenge and the interest of photo retouching. Please be as precise as possible in your requests, and help us by not writing « I don't like that », which has little meaning for our retouchers teams.
READ OUR OTHER RECENT ANSWERS
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Why is my photo being watermarked? How to get my photos without watermark?
We only apply a watermark on the free trials of PHOTO +, CUT-OUT and RETOUCHE services. You will
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How can I send you my photos?
If you want to send us your photos without creating a Project, for example for a quote, the best
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What photos do you refuse to work on?
We do not work on photos involving pornography, violence, torture, or terrorism.
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Is there a maximum limit for input files?
Yes, the file cannot exceed 1GB. If you want to provide us with larger files, please contact
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What is the ALBUMS function?
In ALBUMS you can upload photos awaiting a Project when you have the time. Then,
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What are the differences between RETOUCHE and PRO PHOTO?
PRO PHOTO is our service for very high end retouching or for very complex
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Do we do other things besides photo retouching?
If you have a large number of photos, for example of your wedding, you can entrust them to us for
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I want to print my photo after getting it retouched. What should I pay attention to?
You must pay attention to:
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Why is the delivered photo sometimes smaller than the original file?
That is normal, it can be because you chose to crop your photo. In these case, the output photo
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Copyright
Client holds all copyright of all edits, photALL does not retain any. The photos fully belong to
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Do you have a limit number of photos per Project or per Order?
No, we accept any quantity, whether 1 photo or 10,000 photos. However, from a certain amount, you
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Is it possible to add my company logo on my photos?
Yes, with our CUT-OUT service it is possible to add your logo.
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Who is photALL for?
photALL is a photo retouching service for ALL: individuals, photographers, ecommerce sites,
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What input format do you accept and what output format do you provide?
PHOTO+ service: we accept only JPEG format.
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How to communicate with us?
1. You can chat online with us, using the button in the right bottom corner.
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What are your leadtime options?
We have a standard leadtime for each service:
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How does your pricing work?
With the following 4 services, the price of each photo is published on our Pricing page:
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Do you provide clipping path services?
Many popular online marketplaces require white or transparent background. Image background
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How is my personal data protected?
Securing your data is one of our priorities. Your images are kept on our private network
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Our working time
Our retouchers work 7/7 days, 24/24 hours.
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Do you offer free trials?
Yes. You automatically benefit from 1 free trial for each of these 3 services: PHOTO+, CUT-OUT
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Is there a minimum limit for input file size?
Yes. Minimum size of the photo is 800 pixels x 800 pixels and 72 dpi.
